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Help Desk Analyst

Contract @Excelraise Jobs posted 1 day ago in Information Technology
  • 1915 Health Services Way, Raleigh NC
  • Post Date : March 30, 2026
  • Apply Before : April 13, 2026
  • Salary: $23.00 - $26.00 / Hourly
  • 0 Application(s)
  • View(s) 14
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Job Detail

  • Job ID 181235
  • Job Code  798021
  • Tax Term  W2 Hourly 1099 
  • Career Level  Mid Level
  • Experience  5 Years
  • US Work Status  US Citizen Green Card Holder 
  • Job Duration  12 Months
  • Qualifications  High School Diploma

Job Description

Excelraise, LLC is a leading provider of full-service IT solutions and a talent management company headquartered in Denver, CO. At Excelraise, we specialize in IT staffing solutions tailored for government and federal clients across the USA.

Excelraise, LLC values your referrals! Refer qualified candidates for our open Job Postings and earn a generous REFERRAL BONUS for successful placements. Submit referrals here: Excelraise Referral Program.

Excelraise, LLC is seeking a  Help Desk Analyst Mid-App Support  for our client in  1915 Health Services Way, Raleigh NC.

Help Desk requires the services of an Application/Production Support Help Desk analyst to assist with production support analysis and resolution of PATH NC issues.

 

Skills

  • Experience and knowledge of browser-based applications.
  • Experience researching, analyzing and interpreting automated system problems.
  • Experience working in a Application/Production Support based (not hardware) help desk environment.
  • Working knowledge of social services and subsidized Child Care / Providers.   Desired
  • Broad knowledge of the CWIS/PATH NC application and functionality.   Desired
  • Experience writing and running SQL queries.   Desired
  • Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions.

Required skills

Application/Production Support based (not hardware) help desk environment. Browser-based applications.

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