Excelraise, LLC is a leading provider of full-service IT solutions and a talent management company headquartered in Denver, CO. At Excelraise, we specialize in IT staffing solutions tailored for government and federal clients across the USA.

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Excelraise, LLC is seeking a  Data Migration Field Support Technician  for our client in 451 W State St. Boise, ID.

• The Data Migration Field Support Technician performs a variety of duties including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant.

Skills

• 1+ year of experience troubleshooting and supporting Microsoft Windows 11 environments.
• 3+ years of customer service experience with the ability to prioritize, manage, and resolve customer inquiries and trouble tickets based on business impact and user needs.
• 2+ years of experience administering and troubleshooting Active Directory users, computers, groups, and Group Policies.
• 2+ years of experience onboarding and supporting users in Microsoft 365, including SharePoint, OneDrive, and Microsoft Outlook.
• 2+ years of experience migrating end-user emails and documents to Microsoft 365 Outlook and OneDrive from on-premise Exchange environments, external Microsoft 365 tenants, and Google Workspace.
• 2+ years of experience troubleshooting Microsoft Office 2016, including email migration, mailbox export/import, calendar synchronization, and contact management.
• Basic knowledge of wired and wireless network configuration and troubleshooting, including ping, traceroute, and connectivity diagnostics.
• Strong communication, interpersonal, and problem-solving skills with the ability to provide effective technical support to end users.