EHR Helpdesk Analyst 2nd Shift (Fully Remote)
Contract Excelraise Internal Jobs posted 3 days ago in Information Technology Shortlist Email JobJob Detail
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Job Code 764886
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Tax Term W2 Hourly1099Corp To Corp
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Career Level Mid Level
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Experience 3 Years
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US Work Status US CitizenPermanent ResidentGreen Card HolderEADH-1B - Temporary Visa
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Job Duration 12 Months
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Qualifications High School Diploma
Job Description
Excelraise, LLC is a leading provider of full-service IT solutions and a talent management company headquartered in Denver, CO. At Excelraise, we specialize in IT staffing solutions tailored for government and federal clients across the USA.
Excelraise, LLC values your referrals! Refer qualified candidates for our open Job Postings and earn a generous REFERRAL BONUS for successful placements. Submit referrals here: Excelraise Referral Program.
Excelraise, LLC is seeking an EHR Helpdesk Analyst 2nd Shift for our client. This is a Fully Remote position.
- The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities. 2nd – 3 PM – 11:30 PM
- The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
- Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care.
Skills
- Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
- Proficient with ServiceNow or other enterprise ticketing systems.
- In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).
- Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk). Highly desired
- Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM). Highly desired.
Required skills
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