IT Service Desk Technician
Contract @Excelraise Jobs posted 8 hours ago in Information Technology Shortlist Email JobJob Detail
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Job ID 182352
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Job Code 807831
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Tax Term W2 Hourly 1099 Corp To Corp
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Career Level Mid Level
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Experience 5 Years
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US Work Status US Citizen Green Card Holder EAD
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Job Duration 9 months
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Qualifications High School Diploma
Job Description
Excelraise, LLC is a leading provider of full-service IT solutions and a talent management company headquartered in Denver, CO. At Excelraise, we specialize in IT staffing solutions tailored for government and federal clients across the USA.
Excelraise, LLC values your referrals! Refer qualified candidates for our open Job Postings and earn a generous REFERRAL BONUS for successful placements. Submit referrals here: Excelraise Referral Program.
Excelraise, LLC is seeking an IT Service Desk Technician (807831) for our client in 60 Executive Park South, NE, Atlanta, GA 30329
Note
The client is seeking a local Metro Atlanta candidate with at least 2 years of Help Desk/Service Desk experience. The ideal candidate should have strong experience supporting Microsoft 365, Windows 11, Active Directory/Azure AD, and ServiceNow, along with excellent customer service, troubleshooting, and end-user support skills.
Key Responsibilities
- Provide Tier 1 & Tier 2 Help Desk/Service Desk support.
- Troubleshoot hardware, software, network, and application issues.
- Support Microsoft 365, Outlook, Teams, and OneDrive.
- Manage Active Directory/Azure AD user accounts and MFA.
- Resolve ServiceNow incidents and service requests.
- Configure and support Windows 11 devices using Intune and Autopilot.
- Support printers, VPN, mobile devices, and peripheral equipment.
- Maintain IT asset inventory and documentation.
Required skills
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