Excelraise, LLC is a leading provider of full-service IT solutions and a talent management company headquartered in Denver, CO. At Excelraise, we specialize in IT staffing solutions tailored for government and federal clients across the USA.

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Excelraise, LLC is seeking an ServiceNow Architect for our client in Blythewood, SC

***This is 50% remote Job***Training could be onsite for 2-3 weeks and then remote for a week and then back onsite, etc***

***Please note the selected candidate needs to be flexible with their schedule and able to report to the office for trainings, etc***

Scope of the project:

Working with an implementation vendor and under limited supervision the contractor will design, develop, test, configure, implement, and provide top-level support for the ServiceNow platform used by ITSM, ITAM, and SPM stakeholders in the Department of Motor Vehicles. The contractor will research third party/cloud solutions to ensure successful integration of the technology and providing knowledge transfer to team members. They will be deep application and technology skillset subject matter experts. The contractor plays a critical role in mentoring/teaching Software Engineers and Associate Software Engineers to ensure we are growing future talent.

Daily duties / responsibilities:

• Create, maintain, and enhance forms, workflows, cloud integration and third-party integrations to the ServiceNow platform. Including automation and/or additional self-service features and functions.
• Incorporate ServiceNow capabilities to create a unified framework for multi-cloud resource provisioning and governance.
• Utilize ServiceNow toolset to enhance workflow for process automation.
• Support the overall incident, problem, change management, asset management, project management, and security processes as needed.
• Onboard additional departments and expansion of IT Self-Service Portal functionality.
• Monitor the overall platform health to proactively identify possible areas of concern, establish and perform regular maintenance tasks.
• Work with end users to investigate, troubleshoot, and resolve issues.

Required skills:

• Strong knowledge and experience (2+ years) managing/developing/administering a large scale ServiceNow environment
• ITSM and ITIL concepts and Framework
• CMDB – configuration management database
• ServiceNow or similar cloud-based ITSM platform
• ITAM
• SPM
• Must be able to work both independently and in a team environment

Preferred skills:

• Ability to communicate and gather technical requirements from customers.
• Ability to maintain positive working relationships with staff, users, management, vendors, and other officials

Required education:

• A bachelor’s degree in communications, business administration, computer science, management information science, or a related field, and two years of hands-on experience with implementing Information Technology Infrastructure Library (ITIL), or an associate degree in communications, business administration, computer science, management information science or a related field and four years of hands-on experience with implementing ITIL.

Required certifications:

• ServiceNow Certified System Administrator, Certified Implementation Specialist, or related certifications