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User Support Analyst

Contract Excelraise Internal Jobs posted 1 day ago in Information Technology
  • 325 N. Salisbury Street, Raleigh, NC, 27699 View on Map
  • Post Date : June 25, 2025
  • Apply Before : July 2, 2025
  • Salary: $30.00 - $35.00 / Hourly
  • Applications 0
  • View(s) 6
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Job Detail

  • Job Code 765114
  • Tax Term W2 Hourly1099Corp To Corp
  • Career Level Mid Level
  • Experience 3 Years
  • US Work Status US CitizenPermanent ResidentGreen Card HolderEADH-1B - Temporary Visa
  • Job Duration 06 Months
  • Qualifications High School Diploma

Job Description

Excelraise, LLC is a leading provider of full-service IT solutions and a talent management company headquartered in Denver, CO. At Excelraise, we specialize in IT staffing solutions tailored for government and federal clients across the USA.

Excelraise, LLC values your referrals! Refer qualified candidates for our open Job Postings and earn a generous REFERRAL BONUS for successful placements. Submit referrals here: Excelraise Referral Program.

Excelraise, LLC is seeking a NCOSA – User Support Analyst for our client in Raleigh, NC.

High School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the position’s role; or an equivalent combination of education and experience.

 

Skills

  • Diagnose and resolve hardware, and software issues.
  • Assist users with technical problems via phone, email, or Microsoft Teams.
  • Perform regular updates and maintenance on computer systems.
  • Install and configure operating system and software applications.
  • Set up and maintain hardware, including computers, printers, and peripherals.
  • Create and update technical documentation and user guides.
  • Track and manage support tickets, ensuring timely resolution.
  • Provide training to users on new systems and software.
  • Escalate complex issues to higher-level support or specialized teams.
  • High School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the position.

Required skills

and software issues Assistance - Assist users with technical problems via phone Email or Microsoft Teams Resolution - Hardware

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