Excelraise, LLC is a leading provider of full-service IT solutions and a talent management company headquartered in Denver, CO. At Excelraise, we specialize in IT staffing solutions tailored for government and federal clients across the USA.

Excelraise, LLC values your referrals! Refer qualified candidates for our open Job Postings and earn a generous REFERRAL BONUS for successful placements. Submit referrals here: Excelraise Referral Program.

Excelraise, LLC is seeking a  Service Support Analyst- Senior for our client in  Highway Building 1 South Wilmington Street Raleigh, NC. ***This is an on-site position.

Skills

• Ability to proactively identify and manage situations requiring complex communication for internal and/or external audiences.
• Ability to recognize and fully understand the limitations of business information systems in relation to business processes.
• Ability to exercise creative and critical thinking in evaluating complex situations and developing solutions.
• Ability to forecast level of future agency requirements.
• Ability to make recommendations on issues that affect the direction of business.
• Ability to identify and address the root cause of the issues.
• Working knowledge of office applications (i.e., MS Excel, MS Word, MS Outlook, Visio, and PowerPoint) and standard office equipment.
• Experience with Adobe Acrobat.
• Working knowledge and experience with the ServiceNow applications.
• Excellent writing skills, knowledge, and ability to write policies and procedures.
• Ability to create step-by-step process flow charts.
• Associate’s degree in Business or Information Technology from an appropriately accredited institution with 6 years of experience – Desired
• Bachelor’s degree from an appropriately accredited institution in Business, Information Technology, or a related discipline – Nice to have